Keynote-Conflict Management & Resolution in Healthcare

Conflict Management & Resolution in Healthcare



Conflict in the medical workplace is unavoidable but when managed well can prove to be beneficial. Indeed, appropriately managed conflict is an essential element of a functional team. This keynote introduces physicians to the tools they need to handle conflict and maintain relationships in a medical office or hospital setting.






Depending on the time this lecture may give participants a greater understanding of these topics:

Audience: physicians, physician executives, practice managers, administrators, healthcare executives,

Recommended Number: 4-20

Time: Full day (6 hour),  can be adapted to 45 minute lecture

Suggested Add-ons: DiSC Communication Style Assessment, Emotional Intelligence Assessment (EQ)-EQi-2.0 and EQI 360, Five Behaviors of a Cohesive Team 

CME: may be available-additional fees apply

  • Understand what conflict and conflict resolution mean
  • Understand the phases of the conflict resolution process
  • Understand the main styles of conflict management
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Set boundaries and communicate needs
  • Know the difference between a boundary and an expectation
  • Understand the importance of emotional intelligence and empathy in conflict management
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Understand how the personality of physicians can influence conflict management
  • Be able to use basic anger and stress management techniques
  • … and much more


For information about costs and scheduling call 505-280-4284 or use our contact page. We also offer individual coaching by telephone or in person.


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