Keynote-Conflict Management & Resolution in Healthcare

Conflict Management & Resolution in Healthcare

Conflict in the medical workplace is unavoidable but when managed well can prove to be beneficial. Indeed, appropriately managed conflict is an essential element of a functional team. This keynote introduces physicians to the tools they need to handle conflict and maintain relationships in a medical office or hospital setting.

Depending on the time this lecture may give participants a greater understanding of these topics:

Audience: physicians, physician executives, practice managers, administrators, healthcare executives,

Recommended Number: 4-20

Time: Full day (6 hour),  can be adapted to 45 minute lecture

Suggested Add-ons: DiSC Communication Style Assessment, Emotional Intelligence Assessment (EQ)-EQi-2.0 and EQI 360, Five Behaviors of a Cohesive Team 

CME: may be available-additional fees apply

  • Understand what conflict and conflict resolution mean
  • Understand the phases of the conflict resolution process
  • Understand the main styles of conflict management
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Set boundaries and communicate needs
  • Know the difference between a boundary and an expectation
  • Understand the importance of emotional intelligence and empathy in conflict management
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Understand how the personality of physicians can influence conflict management
  • Be able to use basic anger and stress management techniques
  • … and much more

For information about costs and scheduling call 505-280-4284 or use our contact page. We also offer individual coaching by telephone or in person.


Coaching for Physicians

The Leader in Specialized Coaching for Healthcare Organizations and Physicians
Specializing in personalized, intensive coaching at our location or yours
We offer online e-learning with CME
References from our clients

Patrick A. Hudson MD, FACS, MA, MS, MALA, BCC,Board Certified Coach,
2900 Louisiana Blvd. NE Ste E-1, Albuquerque, NM 87110, USA    Telephone: 1-505-280-4284  

                        EverythingDiSC® Authorized Partner and EverythingDiSC® Certified Trainer                        
Listed as a resource for physician remedial education by the Federation of State Medical Boards.  
Dr. Hudson does not practice psychotherapy, counseling or psychiatry and works only as a coach.

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