Keynote-How to Manage Disruptive Physicians

How to Manage Disruptive Physicians

Disruptive physician behavior often includes unhelpfulness or rudeness but in some cases may deteriorate into abusive or even violent behavior. When doctors intimidate or disrupt their peers, or other staff members, medical errors may occur. It also contributes to poor patient satisfaction and increases the cost of care. It is also a major factor in high nurse turnover. It is widely recognized that patient safety and the quality of care depends on good relationships, good communication and teamwork. 

It is always best to prevent disruptive behavior before it occurs. While 3-5% of physicians and healthcare staff may demonstrate significant disruptive behavior, it is estimated that 30-50% have poor communication skills. This workshop teaches physician executives and administrators how to improve communication skills in their teams and avoid disruptive events before they occur.

One in four physicians admits to engaging in disruptive behavior at some time in their career. The need for services to help doctors is large and increasing with recent mandates from the Joint Commission (JCAHO) for assessment, intervention and monitoring of disruptive physicians. This keynote provided the skills needed to recognize and manage the disruptive physician and help avoid the costly results of legal, ethical and medical consequences of disruptive behavior.

Audience: physician executives, healthcare lawyers, practice managers. administrators, healthcare executives, physicians

Recommended Number: 5-20

Time: Full day (6 hour), can be adapted to 45 minute lecture

Suggested Add-ons: DiSC Communication Style Assessment, Emotional Intelligence Assessment (EQ)-EQi-2.0 and EQI 360

CME: may be available-additional fees apply

Depending on the time this lecture may give participants a greater understanding of these topics:

  • Recognize the signs of a disruptive  physician
  • Avoid employing disruptive  physicians
  • Understand some medical causes for disruptive behavior
  • Understand how the personality of physicians contributes to disruptive behavior
  • Be aware of the legal, ethical and medical consequences of disruptive behavior
  • Learn techniques for managing disruptive behavior in physicians and others
  • Improve communication skills
  • Set boundaries and communicate needs
  • Know the difference between a boundary and an expectation
  • Utilize the value of emotional intelligence and empathy
  • Know how to express a feeling or position using an I-message 
  • …  and much more

For information about costs and scheduling call 505-280-4284 or use our contact page.We also offer individual coaching by telephone or in person.

  Coaching for Physicians
 Specialized, Confidential Coaching Exclusively for Physicians
505-280-4284 (US Mountain Time)